Stuck with the wrong agency? Let's fix that.
Slow response times, stalled projects, broken promises. We have heard it all. We rescue Magento, Shopify and WordPress stores from underperforming agencies and get them moving again.
You should not have to chase your own agency
A good agency relationship should feel like having a capable, invested team on your side, not a constant battle for attention and accountability.
If you're spending more time managing your agency than running your business, something has gone wrong. We specialise in picking up where others have let you down and doing it properly.
An agency that earns its keep
If any of this sounds familiar, it's time to switch
Slow or No Response
You send an email and wait days for a reply, or chase repeatedly just to get a holding message. Your agency should be easier to reach than your broadband provider.
Changes That Never Happen
Simple site updates take weeks to go live. Bug fixes are patched rather than solved. You have a list of improvements that has been sitting untouched for months.
No Strategic Direction
Your agency delivers what you ask for but never challenges your thinking, flags risks or brings ideas to the table. You feel like the project manager, not the client.
Vague Timelines & Burned Hours
Deadlines keep slipping. Hours disappear on the retainer without a clear account of what was done. You stopped asking for updates because the answers were never satisfying.
Billing You Cannot Justify
Invoices arrive with little breakdown. You are paying for a retainer but cannot point to tangible progress. The relationship has become expensive and hard to defend internally.
No Support for Growth
You launched the site and the agency moved on. There is no CRO, no SEO thinking, no roadmap. Your store is standing still while your competitors push forward.
Simple, fast and built around you
Audit
We start with a thorough technical and strategic audit of your current setup: code quality, performance, platform configuration, SEO, and any outstanding issues your current agency left unresolved.
Action Plan
You get a prioritised list of fixes, quick wins and longer-term opportunities. No jargon, no padding. Just a clear picture of where you are and what needs to happen next.
Take Over
We handle the transition from your old agency: access requests, documentation, repository handover. Fast, calm and without the drama. Most clients feel the difference within weeks.
We strive to build beautiful relationships with our clients
“Having Limely as our website designers has changed our company massively for the better. The whole design process was really easy and we were kept up to date with all the changes that were required. We would not hesitate to recommend them to anyone that needs a website created, regardless of the business model. Thank you Limely so much for everything!”
“We're absolutely thrilled with the work Limely have done for us. Taking our website to the next level with Magento 2 was the best thing we ever did, we'll be continuing to work together for the foreseeable!”
“What can I say... the guys at Limely are a dream to work with! Not only have they made our website something to be incredibly proud of but we have made some fab friends in them! Thank you so much for everything!”
“Our brief was a custom website, with lots of complicated functions along the way, and Limely have smashed it and built us an amazing website. Would 100% recommend to anyone looking to have a new website created, their knowledge, experience and professionalism is the best.”
“Having worked with Limely for a number of years now, we couldn't be happier with their service. Firstly maintaining our Magento 1 website and recently building our Magento 2. The website has exceeded expectations and was built in extremely good time.”
“Limely are approachable, flexible with good organisation and excellent technical skills. We look forward to continuing to work with Limely to grow and develop More Handles.”
“We can't thank the team enough for their incredible professionalism, attention to detail and creativity. In fact, we were so impressed with our new website that we are now creating another 3 websites with the team!”
“We could not recommend Limely enough! When creating our new website we were incredibly satisfied with their professionalism, attention to detail and communication. Creating a website is never easy but the Limely team seems to have perfected it. Every request of ours whether design or functional was accommodated for.”
“They developed three stunning websites for our 3 brands which are all managed from one system which is very handy, Limely has a great team, both friendly and knowledgeable, and they've come to feel like our company's digital marketing department.”
“Very clear processes and management of the project, on time, and adhering to everything that was agreed. Limely team are very knowledgeable and supported superbly throughout the project, well done guys.”
“We are really pleased with our new website and the support and great service Limely have provided during the whole process. Not only are Limely excellent at what they do, but are a friendly, approachable team who put their clients' best interest at the forefront of their work.”
“The site itself looks great but the way that the whole team were prepared to go the extra mile, including helping me with the brilliantly-written content shows how much they care about their work. Thank-you to the whole team and I look forward to working with you again soon!”
“I was very pleased with the quality of the websites which Limely built for us. They took a complicated brief and created a bespoke solution which kept everything as simple as possible. The team are a pleasure to work with and I wouldn't hesitate in working with them again for future projects. An excellent web agency.”
Common questions about switching agencies
In most cases we can begin onboarding within a week of engagement. We handle the transition process: access requests, repository handover, documentation. For urgent situations we can move faster.
Magento 2 and Hyvä, Shopify and Shopify Plus, and WordPress or WooCommerce. These are the platforms we know deeply and we will be honest if a situation falls outside our expertise.
No. We can start with a one-off audit and action plan, a short-term rescue sprint, or move straight into an ongoing retainer. Whatever makes sense for your situation. We will recommend the right structure once we understand where you are.
Yes. We deal with this regularly. We will help you formally request access and, where that fails, we can rebuild from your live site. It is rarely as catastrophic as it first appears.
That is usually exactly what we find. We will tell you honestly what the code looks like and what it will take to get it to a standard you can build on. No sugarcoating, but also no unnecessary drama.
It depends on what we find. The audit is a fixed-fee engagement. From there, costs depend on the scope of remedial work required and whether you move to a retainer. We provide a clear breakdown before any work begins.