Ongoing Magento 2 support from a team that knows the platform
Maintenance retainers, security patching, extension management and emergency response. A dedicated team on hand to keep your Magento 2 store secure, fast and growing long after launch.
Open-source Magento needs ongoing attention. We provide it.
Most agencies hand over the keys and move on. We stay involved. Open-source Magento requires regular security patching, extension management and performance monitoring. A store that launched in great shape can deteriorate significantly without proper ongoing care.
We work with Magento stores we built and stores we did not. If your current agency is unresponsive or you need a team that genuinely understands the Magento codebase, we can step in and give your store the cover it needs.
The right level of cover for your store.
Four plans to match your requirements. Retainer Starter: £110/hr with a £430/mo retainer, covering priority support and emergency cover for stores needing 2 to 8 hours per month. Retainer Pro: £100/hr with a £390/mo retainer, covering everything in Starter plus hour rollover up to twice your monthly allocation. Best value for 9 to 24 hours per month. Ad Hoc: £130/hr, pay as you go. Ad Hoc Emergency: £200/hr, 4-hour response during UK business hours.
Proactive care that keeps your store safe and fast.
Adobe releases Magento 2 security patches regularly. We track them, test in staging and apply to live during low-traffic windows with rollback procedures in place. Extension updates managed to prevent compatibility issues. Performance monitoring so regressions are caught before they affect rankings or conversions. Retainer clients get a dedicated Trello board with full visibility of the work queue and a team that already knows their codebase.
Stores we support and maintain on Magento 2
When something breaks, you need someone who picks up.
Checkout failures, payment gateway issues, critical extension conflicts: anything actively stopping customers from buying gets handled fast. Ad Hoc Emergency cover is available to any store at £200/hr, paid upfront, with a 4-hour response during UK business hours. Retainer clients receive emergency cover at their standard retainer rate. We do not just patch and move on. We find the root cause and make sure it does not happen again.
Common questions about Magento 2 support
Open-source Magento requires regular security patching to protect against vulnerabilities. Extensions need updates as Magento releases new versions. Performance can degrade as catalogue size and traffic grow. Without ongoing attention, a Magento store that launched in great shape can deteriorate significantly within 12 to 18 months.
Yes. We work with Magento 2 stores built by other agencies. We audit the codebase first to understand what we are working with, then agree a clear scope for ongoing support.
Retainer clients are prioritised and go to the front of the queue. For critical emergencies, our Ad Hoc Emergency option offers a 4-hour response during UK business hours at £200/hr paid upfront. Retainer clients receive emergency cover at their standard retainer rate.
Yes. Adobe releases security patches for Magento 2 on a regular basis. We track these, test them in a staging environment and apply them to your live store during a low-traffic window with rollback procedures in place.
Yes. We handle agency transitions regularly. We audit the existing setup, agree a handover plan and ensure there is no gap in cover between your outgoing and incoming support arrangement.
Priority access to the development team, a dedicated Trello board for full visibility of your work queue, emergency cover at your retainer rate, and a team that already knows your codebase. Retainer Starter covers 2 to 8 hours per month. Retainer Pro covers 9 to 24 hours with rollover.
What our customers are saying
“We're absolutely thrilled with the work Limely have done for us. Taking our website to the next level with Magento 2 was the best thing we ever did, we'll be continuing to work together for the foreseeable!”
“We are really pleased with our new website and the support and great service Limely have provided during the whole process. Not only are Limely excellent at what they do, but are a friendly, approachable team who put their clients' best interest at the forefront of their work.”
“The site itself looks great but the way that the whole team were prepared to go the extra mile, including helping me with the brilliantly-written content shows how much they care about their work. Thank-you to the whole team and I look forward to working with you again soon!”
“I was very pleased with the quality of the websites which Limely built for us. They took a complicated brief and created a bespoke solution which kept everything as simple as possible. The team are a pleasure to work with and I wouldn't hesitate in working with them again for future projects. An excellent web agency.”
“Our brief was a custom website, with lots of complicated functions along the way, and Limely have smashed it and built us an amazing website. Would 100% recommend to anyone looking to have a new website created, their knowledge, experience and professionalism is the best.”
“What can I say... the guys at Limely are a dream to work with! Not only have they made our website something to be incredibly proud of but we have made some fab friends in them! Thank you so much for everything!”
Paul Hambidge
Factory Direct FlooringNeed reliable Magento 2 support?
Tell us about your store and what level of cover you need. We will recommend the right plan and can usually get started within a week.